Client’s Frequently Asked Questions
Our Team is here for you…….
At Collectall we understand that owing a debt is not anyone’s choice, which is why we approach consumers with our human-centered-approach.
Although we understand that being in debt can be a very uncomfortable and unfortunate situation for consumers to be in, our focus is to create resolute payment solutions that respect both consumers as clients.
We are very transparent to both our clients as to consumers about our debt collection process because we believe that this significantly decreases the amount of time required to find a payment solution that works for both parties.
If you have any specific questions about our approach that is not answered beneath, feel free to get in touch with us.
At Collectall we put people first; doing everything we can to get your money back while still preserving a good relationship with your customers. Our strategic public relations efforts are fair, but firm.
We treat our employees with the respect, kindness and professionalism they deserve because it is the right thing to do. This keeps them happy and productive, ensuring superior results while providing you with dedicated service.
Treating consumers with dignity and respect ensures that they will remain your customers once the financial misunderstanding has been resolved, allowing you to continue growing your business.
There are clear laws and regulations about how Debt Collection works and what is allowed and what is not. At Collectall we do everything within these confines to collect a debt from one of your customers in a respectful way.
Because Collectall stands for transparency for both debtors and clients we allow our clients maximum control over their accounts online.
Because collecting a debt can be a time-bound issue, we guarantee quick collection of your debt.
Collectall is a licensed third-party collection agency; a legal-assignee of debts. This means a client will contact us to move forward with collection services and we do not own the debt outright.
This relationship with our clients is successful because we leave any decision to take action with the client. We will request all necessary documentation (Invoices, Contracts, Legal Documents, etc.) available to validate the claim for collection efforts. Any disputes or refusals to pay will result in the file being noted as such and sent back to the client for them to decide on further action.
At Collectall, there is no general cost for collection services. The costs are determined through the circumstances of the claim, whether or not we’ll be managing multiple accounts, and several other factors.
We are happy to discuss the costs with you in detail as this may vary depending on the specific particulars of the new placement. Several fees may also apply if extended services, such as seeking a legal judgement, are required.
We specializing in both domestic and international collections, we provide our services to a number of different industries in over 150 countries globally.
Our service includes collections with the medical, educational, property management, utilities, and governmental industries.
Our primary services are comprised of Commercial B2B (business to business) accounts and Consumer B2C (business to consumer) or C2B (consumer to business) accounts.
Before collection efforts can begin, our offices must be in receipt of the proper documents to validate the new claim. Once this validation process is completed and an agreement is in place, our representatives will begin their efforts immediately.
Just as every claim is different, the circumstance for each consumer varies as well, resulting in an unidentifiable certain set of time. Extenuating factors such as the age of the account and the type of debt being collected upon also weigh into how much time it will take to close our agreement
Collectall specializes in both domestic and international collection services.
We currently able to provide collection service in over 150 countries worldwide, working with a global network of nationally licensed debt collection firms.
This global network allows us to establish universal relationships for providing excellent services in a varying degree of time zones across the world.
Yes, we must be able to validate the debt before we can begin the collection process. This process of validation is in place to guarantee the protection of both the client and the consumer when working with Collectall.
Validation documents include, but are not limited to, contractual agreements between you and the consumer, a bill or invoices for exchanged goods or services, as well as, legal court judgement documents.