Consumer’s Frequently Asked Questions

Let us answer them for you…..

At Collectall we understand that having a debt fall into collections can be scary. This is why we use a human-centered-approach, focusing on creating payment solutions that work for both consumers and our clients.

For such a common problem, there has to be a better way to work with it. Ignoring the debt won’t make it go away, but you can learn how to effectively and responsibly work with debt collectors. For this reason we have compiled a list questions our account managers are frequently asked.

Collectall is a licensed third party collection agency and member of ACA International. If you have been contacted by one of our representatives, it is because we have received information that potentially links you to a debt we have been charged to collect.

Sometimes, the debt may be legitimate but you do not recognize it because the company you owe the debt to has gone through a name change or has been acquired by a larger company. In these cases, the debt is still legitimate. However, if you still believe the debt we have contacted you about is not yours, our representatives can help. If you have questions or would like to dispute your debt, please provide us with documentation that proves your claim.

We seek to help you with your debt and take a step toward having more control of your financial future.

We do not require that you pay off the debt you owe all at once, and we do not want you to pay more than you are able to at any one time.

At your request, one of our representatives can create a reasonable, automated custom payment plan for you. You can also make partial payments to your account online at your convenience here.

 

If you owe money to a Creditor, it is your responsibility to pay it. There are many negative consequences for choosing not to pay a debt that’s fallen into collections. Ignoring make your debt liable to change hands with different agencies and potentially accrue more interest and fees. If you refuse to pay your debts long enough, it may leave the Creditor with no other choice than to take legal action, leading to even more costs. At Collectall, we try to make paying your debt as easy as possible. We offer multiple ways to pay. If you are in financial trouble and need help managing your payments, give us a call today to speak with a representative about your options.
There are clear laws and regulations on what Debt Collectors are allowed to do and how they are supposed to do this. These laws and regulations are aimed at keeping the impact of a debt to your everyday life as low as possible.